Watercolour rainbow 22mm grosgain ribbon

Shipping policy

All RTS orders are processed within 3 - 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

PREORDER and BACK ORDER items are processed and shipped as stated in the product information at time of purchase, and will be updated on the Facebook VIP page particularly if there are any delays.

This does not include postage times, so if you select express it does not mean your order is prioritised in the queue - you can contact me prior to ordering and request whether I am able to pack your order sooner, however there is no guarantee.

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible (within 24 hours) at contact@colliereycraft.page with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@colliereycraft.page